Supplement brand reduced chargebacks 83% from 1.8% to 0.3% using Ethoca alerts and dispute management. Case study.Need Payment Processing?
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A supplement brand processing $150,000 monthly faced a 1.8% chargeback rate — well above Stripe's 0.9% threshold. Customers frequently disputed charges claiming non-receipt or changed minds about subscription renewals.
Solution Implemented
- Enrolled in Ethoca pre-dispute alerts
- Implemented automated refund responses for alerts
- Added clear billing descriptors
- Enhanced order confirmation process
Results
Within 60 days, chargeback rate dropped to 0.3% — a 83% reduction. The business maintained processing while protecting revenue through proactive dispute management.
Jane Harold
Head of Payment Strategy
GetPayment Inc
Jane Harold is a payment strategy expert with 12+ years of experience in high-volume ecommerce payments, merchant account management, and checkout optimization. She has helped hundreds of US ecommerce brands improve authorization rates, reduce processing costs, and scale payment infrastructure.
Areas of Expertise
Payment Strategy Expert
12+ years in industry
Certified Payment Specialist
PCI DSS Level 1 compliance
Merchant Account Advisor
500+ merchants advised
Industry Speaker
Ecommerce & payment conferences
Get Expert Advice
Have questions about payment processing? Reach out to Jane directly.
Years Experience
Merchants Helped
Bank Partners
Satisfaction Rate
Recover Revenue From Payment Declines
GetPayment helps ecommerce merchants increase approval rates with smart routing and high-risk-friendly processors.
High-risk friendly
Multiple processors
Global coverage
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